Privacy policy

Privacy Policy

Veloura Skincare
Website: https://velourskincare.buzz
Last Updated: 2 November 2026

At Veloura Skincare, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, protect, and manage personal information when you visit our website or purchase our products.

1. Information We Collect

Depending on your interaction with our store, we may collect:

  • Full name and contact information

  • Email address and mobile number

  • Billing and shipping addresses

  • Order details and purchase history

  • Payment status and transaction references

  • Customer support communications

  • Device information, IP address, and cookies

Payment information is processed through payment service providers. We do not intentionally store complete card numbers, CVV details, or online banking passwords.

2. How We Use Your Information

We process personal information for legitimate business purposes and on an appropriate legal basis, including:

  • Confirming and processing orders

  • Arranging product deliveries

  • Providing order tracking updates

  • Processing cancellations and refunds

  • Responding to support requests

  • Preventing fraud and unauthorized transactions

  • Complying with legal obligations

  • Improving website functionality and customer experience

  • Sending promotional communications where permitted and based on applicable consent requirements

3. Sharing Personal Information

We may share necessary information with trusted service providers involved in operating our business, including:

  • Shopify, our e-commerce platform

  • Payment processors and banking partners

  • Courier and shipping companies

  • Customer service providers

  • Analytics and marketing providers, where lawfully used

  • Government authorities where disclosure is legally required

We do not sell customer personal information to advertisers.

4. Cookies and Analytics

Our website may use cookies and similar technologies for essential shopping functions, security, order processing, analytics, and marketing where applicable.

Customers may manage cookies through available browser and website privacy controls.

5. Data Security

We apply reasonable safeguards designed to protect personal information against unauthorized access, misuse, alteration, and disclosure.

No internet-based system can guarantee absolute security.

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes described in this policy, resolve disputes, maintain business records, or meet applicable legal requirements.

7. Customer Privacy Rights

Subject to applicable Indian law, customers may request access to relevant personal information, correction of inaccurate information, withdrawal of consent where applicable, or deletion of information where legally permitted.

Requests can be submitted to podzone705@gmail.com.

8. Marketing Communications

Customers may opt out of promotional email or other consent-based marketing communications by using available unsubscribe options or contacting us.

Transactional messages related to active orders may continue when necessary.

9. Third-Party Websites

Our website may contain links to third-party websites. Their privacy practices are governed by their respective policies.

10. Children's Privacy

Our store is intended for customers legally capable of placing orders. Where applicable, purchases involving minors must comply with relevant consent and legal requirements.

11. Policy Updates

We may update this Privacy Policy to reflect business, regulatory, or operational changes.

Revisions will be published with an updated date.

12. Contact Us

Business Name: Veloura Skincare
Legal Entity: VELOURA SKINCARE
Website: https://velourskincare.buzz
Email: podzone705@gmail.com