Terms of Service

Veloura Skincare
Website: https://velourskincare.buzz
Last Updated: 2 November 2026

Welcome to Veloura Skincare. This website is operated under the Veloura Skincare trading name by VELOURA SKINCARE.

By accessing this website or placing an order, you agree to these Terms of Service, subject to your rights under applicable law.

1. General Conditions

Veloura Skincare provides an online platform for purchasing skincare, beauty, and related products.

Customers must provide accurate information when placing orders and must not use this website for unlawful, fraudulent, or unauthorized purposes.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, sizes, ingredients, pricing, origin information, and usage instructions.

Product packaging and appearance may occasionally vary due to legitimate manufacturer updates.

We do not knowingly sell counterfeit or misrepresented products.

Products from third-party brands remain the intellectual property of their respective brand owners. The availability of a product on our website does not, by itself, imply an official partnership or authorization from that brand.

3. Skincare and Product Usage

Skincare results may vary according to skin type, sensitivity, usage, and other individual factors.

Customers should read product labels, ingredient lists, warnings, and instructions before use and perform a patch test where appropriate.

Our product descriptions are for general informational purposes and do not constitute medical advice or a guarantee of specific results.

Nothing in these terms limits legal rights relating to unsafe, defective, or misdescribed products.

4. Pricing and Payment

All prices are displayed in Indian Rupees (INR).

Applicable taxes and additional charges, if any, will be disclosed before the customer confirms payment.

Payment options may include UPI, debit cards, credit cards, net banking, and Cash on Delivery, depending on the payment methods available at checkout.

Online payments are processed using the payment service providers made available through our checkout.

We do not intentionally store customers' complete payment card details.

5. Order Acceptance and Cancellation

After placing an order, customers may receive an order confirmation through email, SMS, or another supported channel.

We reserve the right to cancel orders that cannot be fulfilled due to genuine stock unavailability, incorrect listing information, payment failure, or suspected fraudulent activity, provided such action is lawful and not unfairly discriminatory.

If we cancel a prepaid order, the eligible amount will be refunded in full.

Customer cancellation and return requests are governed by our Return & Refund Policy.

6. Promotional Offers

Discounts, coupon codes, free gifts, and Buy One Get One Free offers are subject to the conditions clearly communicated with each promotion.

Promotions will specify relevant eligibility criteria and restrictions.

We aim to ensure that advertised pricing, comparative prices, and promotional benefits are accurate and not misleading.

7. Shipping and Delivery

Orders are shipped to eligible Indian postal addresses.

Processing times, shipping charges, delivery estimates, courier-related issues, and remedies for delayed delivery are explained in our Shipping & Delivery Policy.

8. Returns and Refunds

Returns, refunds, replacements, and cancellations are governed by our published Return & Refund Policy and applicable consumer protection laws.

9. Intellectual Property

Website designs, original text, store branding, and other content owned or licensed by Veloura Skincare may not be reproduced or commercially exploited without appropriate permission.

Third-party product names, logos, photographs, and trademarks remain the property of their respective owners.

10. Privacy and Security

Customer information is handled according to our Privacy Policy.

We use reasonable technical and organizational measures to protect customer data and work with third-party service providers necessary to operate the store.

11. Website Availability

We aim to keep the website secure, operational, and accurate.

Temporary technical errors or maintenance may affect website availability. We will take reasonable steps to address issues within our control.

12. Limitation of Liability

To the extent permitted by applicable law, Veloura Skincare is not liable for losses unrelated to our breach of legal or contractual obligations.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including rights relating to defective products, misleading representations, non-delivery, or consumer remedies.

13. Governing Law and Disputes

These Terms are governed by the applicable laws of India.

Customers may use the grievance redressal process described on our website and any consumer protection forum or court having jurisdiction under applicable law.

14. Changes to These Terms

We may update these Terms when reasonably necessary. The updated version will be published on our website with its effective date.

Changes will not retrospectively remove rights attached to previously accepted orders.

15. Contact Information

Business/Trading Name: Veloura Skincare
Legal Business Name: VELOURA SKINCARE
Email: podzone705@gmail.com
Website: https://velourskincare.buzz